Refund policy

This policy explains how returns, exchanges, and refunds work for orders placed with Astoria Queens Boutique. By placing an order, you agree to the terms below.

Return Window

Items may be returned within 30 days of the delivery date. To qualify, items must be unworn, unwashed, and returned with original tags and packaging intact.

Items Not Eligible for Return

The following are excluded from our return policy:

  • Items marked "Final Sale" at the time of purchase
  • Clearance and sale-priced items
  • Gift purchases (see the Gift Returns section below)

Exchanges

We do not currently offer general size or style exchanges. We recommend reviewing sizing and product details carefully before ordering. If an error occurs on our part — such as a defective item or an incorrect product shipped — we will correct it at no cost to you.

Return Shipping Cost

Return shipping is covered by Astoria Queens Boutique on all approved returns. Once a return is approved, we email a free prepaid shipping label, so there is no cost to send the item back.

Refund Timeline

Once a returned item arrives at our facility and passes inspection, your refund is processed within 10 business days, issued to your original payment method. A confirmation email is sent once the refund has been completed.

Partial Refunds

Partial refunds may be issued in cases where a returned item shows damage. Items that appear worn or used are not eligible for return or refund.

Refunds on Sale or Discounted Items

Purchases made during a sale or with a discount code are eligible for store credit only. A cash refund is not available on sale-priced or discounted items.

Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or incorrect due to an error on our part, submit a claim through our Return Center with photos documenting the issue. Once reviewed, we will arrange a free replacement or a full refund.

How to Start a Return

  1. Visit our Return Center and submit a return request.
  2. Include your order number and, if applicable, photos of the issue.
  3. Our team reviews the request and follows up by phone or email with an approval decision.
  4. Once approved, a free prepaid return label is emailed with shipping instructions.
  5. After the item is received and inspected, the refund or store credit is processed per the timeline above.

Gift Returns

Items received as gifts are eligible for store credit only. A cash refund is not available for gift purchases.

Delayed or Missing Refunds

If a refund has not arrived within the expected timeframe, first check with your bank or card provider, as processing times can vary on their end. If the refund is still missing after that, contact our support team and we will investigate further.

Contact Us

Email: info@astoriaqueensboutique.shop
Phone: +1 718-214-4619
Address: 45-07 30th Ave., Astoria, NY 11103, United States
Business Hours: Mon – Sat, 2 PM - 9 PM (EST)